Policies

RENTAL POLICIES & TERMS – PAULI FAMILY CONDOS

This document, our email trail & information on our website fully represent our accommodation and the terms and expectations of the rental. Payment by the GUEST and acceptance of such by the OWNER/MANAGER shows both parties agree to all the terms and conditions here-in.

Our top of the line Studio, 1 or 2 Bedroom, 1 or 2 Bath Ekahi condos offer ocean, mountain and/or garden views. They are a 2 to 6 minute stroll through our tropical grounds to Ekahi’s ocean front pool and gated entrance to Keawakapu Beach. The condos are all exceptionally well maintained and managed by dedicated owners. Most are completely remodeled and continuously updated and redecorated.  You’ll find everything you’ll need for a relaxing stay.

LOCAL CONTACT

A local contact is available for each condo. Please reach out to this person for any questions that may arise during your stay. These women have been with us or the owner for years, know the condos well and are available 24/7/365 should an emergency arise. They are also available during business hours to help with non emergency questions.  Their contact info is provided in your arrival packet. They can help with most anything from advice on where to find things, to help with internet connections, extra cleaning, repair issues and more. If you should get locked out – check the back of the screen door for your contact’s phone number.

For Additional information on a specific condo, use the photo links on this page to access the web page for the condo you are interested in.

CHECK-IN / CHECK-OUT PROCEDURES:

Arrival time is after 3 PM and departure time is prior to 10:00 AM. Come straight to the condo when you arrive. No need to stop at an off site office. We have KEYLESS ENTRY on the door to 11E, 18E, 20A, 50B and 53B  while a lock box is provided on the door for the other units. We provide you with a map and directions to your condo and the code to work the lock or lock box once we receive your payment in full. Please let us know your flight arrival time and inform us if there are significant changes in your planned arrival or departure times.

ARRANGE FOR A LATE DEPARTURE or EARLY ARRIVAL at the time of BOOKING
If we have the time available, we do offer a late departure or early arrival options at a cost of $100 + tax for Studios, $150 + tax for one-bedroom and $200 + tax for two-bedroom condos. Book ASAP as they may not be available later and must be agreed to in advance of arrival.

PAYMENT & DEPOSIT POLICIES:

Our base Rate varies from 2 to 6 guests depending on the unit rented.

MAXIMUM OCCUPANCY per UNIT
10E 11E 18E 20A 33D
2 4 4 6 5

 

44C 49D 50B 53B 53E
4 2 5 2 2

To secure the booking a 2 night initial payment (no tax) is due within 5 days of guest confirmation of intention to book. Payment must be fully settled 60 days prior to arrival, or if that date is already passed, then within 5 days of guest confirmation of intention to book.

We will show a TENTATIVE booking (Yellow) on our calendar for your dates when you notify us you intend to book and change it to BOOKED (red) when your initial payment is received. Bookings are not fully confirmed until the initial payment stipulated is received.

PAYMENT METHODS: US FUNDS only.

Please inform us of your preferred payment method. A 3% administration fee is charged for credit card payments on the Balance Due or Payment in FULL. There is no fee to use a credit card for the Initial Payment. A Credit card is our preferred method of payment when the check is not written on a US bank.

  • Personal Check: All Checks should be in U.S Dollars and made out to Pauli Family Condos. Strangely enough, expedited delivery from Canada going through customs often takes weeks longer than using Canada Post. Unless otherwise agreed to, Please mail checks to:
    Pauli Family Condos
    c/o Matt Pauli
    1426 Feather Run Trail, Cedar Falls, IA 50613
  • Credit card & Paypal: Follow the “PayNow” link from each condo or condo calendar page. Enter the amount of payment, then click “update”. PayPal handles our merchant account from their secure server. You do not need to be a member of Paypal to use your credit card.
  • Bank transfer: To utilize a bank to bank transfer please contact us for additional instructions. This method is often preferred to a credit card by our international guests. The fees are significantly less.

 

TAXES: 

The State of Hawaii requires us to charge and collect two taxes: General Exercise Tax (GET) and Transient Accommodations Tax (TAT). These are the same taxes hotels and other lodging pass through as well. Currently taxes total 13.4167% (TAT = 9.25% and GET = 4.167%). Beginning on January 1, 2018 the TAT will increase to 10.25% thus raising the overall tax to 14.4167%.


CANCELLATION POLICY:

If you cancel the RESERVATION more than 60 days before your arrival date, a cancellation fee of 50% of the initial payment is charged. For cancellations within 60 days of arrival. the guest is responsible for all costs unless the time is re-rented. Pro-rata Refunds (except the cancellation fee) will be made for re-rented dates. For Holiday & Monthly Bookings use 90 days, not 60.

COVID – 19 CANCELLATION POLICY:

If Maui closes to trans-pacific travel or vacation rentals are no longer allowed to operate, and you are inside the 60 days (you’ve made full payment) then you have the option:
1. 100% credit to a future stay within 12 months OR
2. Refund equal to amount paid less 1 night rental. If we can re-rent your dates, we’ll refund the 1 night as well

BOOKING FEE & CONDO CARE EXPECTATIONS:

We charge a $45 non returnable booking fee. At this time we do not require a security deposit. Some accidental damage is covered in your rent but we reserve the right to bill you for excess cleaning and laundry charges above and beyond what is considered normal wear and tear. (See Liabilities below)

We make our Maui Home available to others on a limited basis when we are not using it ourselves. It is not a hotel room. We believe you will appreciate & respect the difference. The condo is well appointed & maintained. We expect our guests will help maintain it in that manner. For stays of 12-14 nights or more we provide a complimentary mid stay clean. For those wishing a more hotel-like experience, our housekeeping staff is available for additional cleans for a nominal fee. We do reserve the right to bill if extra time is needed for cleaning due to extremely heavy use. Treat our place as you hope a guest would treat your home and our expectations will agree. If you truly don’t wish to lift a finger, please consider a hotel.

CONTACT DETAILS & LOGISTICS:

Driving Directions & Map, On-island Contact, Condo address/phone & access information will be provided in a separate email and document once your full payment is received.

RULES & RESTRICTIONS:

  • Total number of occupants will not exceed the quoted number unless agreed upon in writing prior to arrival.
  • Minimum stay is 4 nights, except Holiday Season when it is 14 nights unless otherwise agreed to in writing.
  • Cleaning Fee of $175 (1 BR), $265 (2 BR) and $145 (Studio) + GE Tax is added to stays of less than 7 nights unless otherwise waived in writing.
  • We will provide a local contact for your convenience during business hours and 24/7 for emergencies
  • Your Car must be registered at The AOAO Office in Building 18. If you arrive & the office is closed, no problem waiting til it is open.
  • Quiet hours are 10 PM to 7 AM
  • This a no-smoking property
  • Sorry, No pets allowed in the unit.
  • Please dispose of trash and perishables before departure. If time allows, start the dishwasher and a load of laundry.

INDEMNITY & LIABILITY
The Guest is responsible for their own travel/health insurance. Neither the Owner nor Manager shall be held responsible in any way for accidental injury, death or damage/loss to personal effects of the Guest. You are accepting and assuming all risks involved in or related to the use of BBQ, kitchen, bath, and all common areas as well as the pools, beach and ocean.

Owner does not accept liability for any loss or damage caused by the acts of God i.e. Natural disasters, or other reasons beyond our control. If the Owner is unable to honor this agreement, payments shall be fully refunded unless the guest is at fault. Trip Insurance is suggested.

The Guest is responsible for all damages, excluding wear and tear and for excess cleaning and laundry charges above and beyond what is considered normal such as a sink full of dirty dishes, multiple loads of laundry, soiled upholstery or carpet stains.

Equipment & facilities are provided at the discretion of the Owner and while every attempt is made to ensure that such equipment is in working order for the duration of the rental period, should a breakdown or some other situation occur that renders the element unusable, we do not accept responsibility for refunding the Guest for the lack of use of these equipment or facilities. The equipment and facilities referred to include (but are not exclusive to) such items as televisions, cable service, internet access, printers, fax machines, beach umbrellas, beach chairs, etc

    • Our goal is to provide a beautiful, relaxing and fully equipped home for you to enjoy your stay in this tropical paradise as well as resources to help you “Live like a Local” should that be your desire.

 

  • The climate requires you keep food put away if you don’t want to be bothered by pesky creatures. We provide storage containers to make this easy.
  • Showers and water activities mean lots of towels & linens will be used. We provide more than you will need but ask you to use the Washer/Dryer for the dirty items when you take out fresh ones. Don’t wait til your last day.
  • Keeping sand outside will make you more comfortable inside. There are outdoor showers near the beach and pool for people & your stuff and hoses for rinsing off equipment near the condo. Sand will damage the carpeting too so we do provide a broom and vacuum just in case.
  • Your comfort is important to us. Air Conditioning is provided for your use but we request you help our island in its quest to maintain sustainability and turn off the AC when leaving the unit. Don’t run AC with windows open or set it lower than 72 degrees Farenheit. We love ceiling fans and have them everywhere in the condo and even now in our mainland home.
  • Maui’s gods will frown and often cause flooding if anything other than toilet tissue is flushed down the toilet.
  • Even in paradise sounds carry – if you don’t wish to have neighbors listen in on phone conversations, please don’t use the lanais as your phone booth. Be considerate of those around you.
  • SMOKING is NOT PERMITTED ! not only in our home and on our lanais but also within 20 feet of any window or door on property – this is HAWAII LAW! Wind is the problem. Pay attention to where it’s coming from. If you must have a smoke, be considerate and pick a spot where the wind won’t blow it into a neighbor’s condo or public areas. Perhaps no one will notice.
  • If time permits, leave us note in our guest book. We love knowing what your enjoyed doing or wish you had done on your vacation. Besides operating instructions, our renters manual has lots of info on activities and restaurants as well as some local recipes and resources.

We hope you will enjoy our Aloha – A hui hou (we look forward to seeing you again)!

Other Properties

Ekahi 20A

$455
Lower Village, ground floor, 2-bedroom, 2-bath condo. Framed ocean views 1-2 min level walk from gated beach access. Full A/C. Sleeps up to 6.
1 Bed / 2 bath direct access to Charlie Young Beach in Kihei. Gorgeous remodel with central A/C. SUP, Surf and Boogie Boards available. Sleeps up to 4.

Ekahi 17F

$325
Ekahi Village 17F is a beautiful 1-bed, 1-bath condominium located on the 2nd floor just off the Greenbelt. Big ocean views, sleeps 4.

Google Reviews

Bonnie Kelly
Bonnie Kelly
06:20 19 Jan 21
Ahhhh! Ekahi Village! Just saying this name takes us to our happy place!! We love Wailea on Maui! We love the condos at... Ekahi for amazing FAMILY vacations! We rent several condos and bring the whole family! We absolutely love the beaches in Wailea and walking along the beaches and visiting the amazing hotel properties close by! The pool and pavilion at Ekahi are perfect for larger family gatherings! Make sure you choose a condo that has been updated recently! It is an older property and not all units have been renovated! Book early because this beach front property books up early for holidays and peak season! We can’t wait to go back!read more
Misty Swanson
Misty Swanson
19:19 15 Jan 21
Matt was wonderful to communicate with and extremely accommodating. The unit we stayed in (2B) was AMAZING!!! It had... everything we needed. When I opened the front door, the first words that came out of my mouth were "OH MY!!". The view of the ocean from the lanai was breathtaking! We were able to watch the whales and admire the beautiful sunsets. Thank you again, Matt, for taking such good care of us. Mahalo!!read more
Kristina Newmarch
Kristina Newmarch
01:45 11 Jan 21
Ekahi village is beautiful and this condo is amazing! Stocked with everything you could possibly need. We have stayed... in many, many condos while travelling and this was one of, if not the, best. Great sleeping quarters for the kids. Beautifully appointed and the views from the deck and master bedroom are unreal. We hope to come back and get to stay at 11E again!read more
Chance Maiers
Chance Maiers
01:07 19 Dec 20
Just completed a week stay in Condo #20A for our first trip ever to Maui and it was amazing! Well maintained and... recently updated. The condo fit our group of 6 comfortably with room to spare. The pool for the Wailea Ekahi Village has stunning views and is connected to the ocean. Everything was top of the line and the friendliness of the owners couldn’t be beat. The location was ideal for all events on the island from visiting Lahaina and Kapalua to doing the Road to Hana and Haleakala. A walk to the beach is only 3 minutes away as it’s right across the street. In addition, a number of fabulous restaurants are less than 15 minutes away as it’s right off of S Kihei Rd. Highly recommend for all future visitors of Maui!read more
A Rye
A Rye
05:13 03 Jul 20
Really disappointed and frustrated that Matt will not refund our deposit for condo (17C) that we rented and couldn't... enjoy due to covid. Our flights were cancelled, every other business refunded us for everything, except this one. He kept our deposit. So frustrating and sadly, we will not go to Ekahi Village again. Matt--You refunding one night of our deposit and keeping the rest is the same difference. You're missing my point completely. It's a world-wide global pandemic. It would be a good time to possibly look outside of your cancellation policy. We didn't cancel because of rain or a change of mind.read more
jay tuson
jay tuson
21:37 19 Dec 19
We stayed in 17C early December and had a great time. We have made several trips to Maui and Wailea and really like... this unit. Has all the nice things you would expect even down to great quality linens and towels. Matt was great to work with, everything went very smooth. We will be back.read more
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