My review will be split into two parts- one reviewing Ekahi Village, and one recalling my experience with Pauli Family CondosPart 1: Ekahi Village5/5 stars. My wife and I have been coming to Maui every year for the past few years and Ekahi Village is our home here. The location is great, the units (which are owned by different entities- Pauli Family Condos, CoralTree (formally Hyatt), etc.) that we’ve stayed in have been very nice, the beach is top tier, and the amenities such as the pools, pavilions (the main one has a kitchen, clean bathrooms, BBQ/grills, and beach access), and grounds are incredible.If you are looking for somewhere to stay on Maui, regardless of your group size, this is a great option. We will always stay here when we come to Maui.Part 2: Pauli Family CondosFYI: we rented Unit 8a. Probably the best location in the entire complex and my wife and I’s dream location. 10 seconds to the pavilion and 1 minute to the beach.They were great to deal with while booking. Matt Pauli was quick to answer my emails- he was kind and thorough and I could tell that I was dealing someone who specialized in hospitality. We received our check in instructions about a week or so before arriving, which I appreciated. We were given a phone number for our on island contact if we needed anything during our stay.Here is where the loss of a star comes in and it comes down to communication and transparency.When we arrived to the unit, we walked in and noticed the air conditioning was not on. When we went to turn it on, we found out there was no A/C in the main living area. It’s not a huge deal on Maui because it’s always 70 degrees with a moderate breeze, but it was jarring getting off 15 hours of travel to be met with a room that was hotter than it was outside. I do wish I had been made aware that there was no A/C in the main area when I had booked the room. Honestly that should be included in the unit description on their website- especially with the price of this unit. I understand that it says “A/C in bedroom” but it’s still omitting the fact that there’s no A/C elsewhere.In the bedroom, the A/C unit was broken, but they had installed a stand alone unit that pulled air in through the window. Again, not a huge deal, but it would’ve been nice to have been made aware.This unit was definitely less updated than other units we’ve stayed in at Ekahi Village, but it was clean and that’s really all we care about.Our last evening, we were met with a surprise: a roach the size of my hand, crawling on the ceiling. It came in where the A/C unit connected to the window as there was a gap. It clicked and flew around the room. I called our on island contact to see if they had a bug man or maintenance man to come take care of it.I did this because in past stays (through CoralTree) we’ve been able to call if there was an issue like this. Most of the time companies like to see the pest to log it for records and kill it. We had a scorpion in our unit in the past, and it prompted a respraying around our unit. They (CoralTree) had appreciated the heads up so they could handle this for future guests.When I called our on island contact to see about this, I was told to look for raid under the counter. When there wasn’t any, I was told to just deal with it. This annoyed me greatly, as it made me feel as though pest control and logging of those pests isn’t a priority. It’s Hawaii- the bugs are big and scary (I’ve killed several millipedes, roaches, scorpions, helped geckos find their way back outside,etc.), but for the price I paid (just shy of 4K for a week) I expected.. something? It was just a little jarring and a not great ending to our stay this year.Overall, great stay, I just wish communication and transparency had been better.